A thoughtful approach to improving client service and fee structures through more effective communication.
Legal Project Management is the way lawyers work, but in a more systematic and well-articulated way. It provides a vocabulary and mind-set that promotes a deeper understanding of how to execute the legal strategy to achieve a client’s business objectives. A by-product is the reduction or elimination of surprises among members of the legal team and the client, improved profitability and cost predictability, better risk management and client satisfaction, more successful business development efforts, professional development, and improved overall “quality of life.”
The impact of legal project management has been recognized by the American Bar Association through its task force in the M&A Committee of the Business Law Section. Our work has been profiled in an article that describes a Guidebook that QLex has helped to develop. We speak and write about it. The ABA has also published a comprehensive resource, “The Power of Legal Project Management“. We contributed to sections that are most relevant to clients, including in-house counsel. Law firms will benefit from these materials to better understand their client’s perspectives.
We focus on the relevance of project management in all kinds of practices – from litigation to regulatory to transactional. QLex specializes in working with client teams on actual matters while they are in progress– either coaching the firm’s lawyers or with a joint effort with a client. We also conduct after-action reviews to develop templates and protocols for working more effectively on the next matter.
We use project management practices in all our engagements with large and small firms and in-house, legal business operations, global professional services, and management consulting to the legal industry. In addition to hands-on training in areas where needed, we show lawyers how to use skills that they already have to develop practical plans, budgets and communication programs.
However tempting it may be to resist formal planning by saying “it depends,” in fact, understanding the unknowns and dependencies are part of successful project management. By articulating assumptions and contingencies throughout the matter, we are able to develop roadmaps through uncertainty into clearer paths. Reviewing how the work is being done from management perspective as part of monitoring the progress of the matter or after it has been completed produces better results: more effective law practice, enhanced client satisfaction and better outcomes.